More details about my background

EDUCATION


Baylor University , Waco, TX
Bachelor of Business Administration, Marketing Major

Graduated May 2005


 



WORK EXPERIENCE




Marketing Coordinator, Seattle’s Union Gospel Mission

January 2007 – June 2009

This position encompassed duties in development, marketing, advertising, event planning and public relations.

  • Planned and coordinated marketing campaigns to make sure pieces were drafted, edited and approved to meet regular deadlines and goals
  • Wrote, reviewed and edited copy for accuracy and message
  • Updated website and edited photos and graphics to maintain consistency
  • Acted as liaison with designers for e-appeals, website and print
  • Strategized in working with social networks to stimulate excitement and develop public image
  • Searched for compelling stories to feature in campaigns to generate emotional appeal and boost donations
  • Ensured donor retention through timely and well-synchronized welcome letters and follow up phone calls
  • Coordinated logistics and administered special events to thank donors and raise awareness
  • Organized and managed call center and volunteers for radiothons throughout the year
  • Developed process to publish in-house to create professional-looking and cost-saving pieces with less than adequate equipment
  • Set up and managed archiving system for easy access of marketing documents
  • Implemented daily duties such as ordering supplies, taking minutes, managing time sheets, processing vendor invoices and dispensing petty cash
  • Monitored the weekly income and donor response to determine effectiveness of fundraising campaigns
  • Worked consistently with outside marketing agencies to ensure maximum return on each campaign
  • Built good relationships internally and externally in order to effectively implement personal responsibilities


Customer Service Representative, Netflix

September 2009 - December 2009
This position provided quality customer service to a variety of problems and customers nationwide.

  • Strengthened problem solving skills to resolve an assortment of issues in a timely and effective manner
  • Offered a genuinely friendly service to a variety of customers while representing organization’s goals and values
  • Learned new aspects of the ever-changing services offered daily in order to proactively meet customer’s needs
  • Used good judgment and efficiently managed time while developing solutions


Sales Employee, Nordstrom

March 2006 – December 2006

This position focused on customer service and maximizing sales, personally and for the organization.

  • Developed sales ability by listening to customers and learning from experience
  • Became an expert of products and location to ensure ease and confidence in assisting customers
  • Maintained communication and integrity with fellow team members when closing sales
  • Participated in promotional merchandising to generate sales


Office Assistant, Waco Foundation

August 2005 – December 2005

This position performed general office duties throughout the organization.

  • Supported Executive Assistant with daily responsibilities to increase productivity
  • Organized office to help with work flow in order to allow ease of daily tasks
  • Managed time in order to complete instructed tasks in an efficient manner



Marketing Intern, Baylor University Press

November 2003 – April 2005

This internship made it possible to expand my knowledge and gain experience in the area of marketing.

  • Designed and created databases for book reviews and awards in order to gain exposure and increase sales
  • Researched information on advertising and publicity of books to maximize promotion potential




OTHER EXPERIENCE




Development Volunteer, Hope Street Austin
January 2010 – Current

  • Assist in developing a new website and database
  • Help build an online presence and grow their classes, volunteers, and donor base

Writer and Editor, Superfood Switch
February 2010 – Current

  • Create an online presence to tell a story and share information about healthy living
  • Expand exposure and gain readership by incorporating key marketing utilities



Graphic Design, Brazos Valley Stone

October 2006

  • Designed brochure and promotional material to provide details of products and services and help boost sales
  • Created unique design that was extremely beneficial for customers and still used today

 


COMPUTER SKILLS




Microsoft Office -
Word, Excel, Power Point, Access, Publisher, Outlook

Adobe - Illustrator, Photoshop

Online Tools - Wordpress, Convio
Data Management
 - MPower

What people I've worked with had to say

“I have been consistently impressed by both Shannon’s ability to learn quickly and her efficiency in getting the job done and done well. She brought a fresh aspect to the position and our team and was a much needed asset during her time at the Mission.”

Lisa White de Calderon
Director of Marketing, Seattle’s Union Gospel Mission


“Shannon demonstrated an ability to juggle many projects at once while working in a stressful and demanding environment. She is especially gifted at working with many groups of people… Shannon is always up for a challenge and never shies away from taking on new things. Her “can-do” spirit was vital to our entire team as her creativity and enthusiasm helped invigorate our entire department to achieve our goals.”

Polly Yakovich
Account Executive, Masterworks


“Shannon's attention to detail, adaptibility and creative nature made her an invaluable asset to the Development team and Mission as a whole. She is intuitive and innovative and will be a fantastic addition to any organization.”

Kristin Brown
Executive Assistant, Seattle's Union Gospel Mission


“Shannon Granzow is organized, thorough and has a wide breadth of skills related to development and marketing. She helped World Relief with several written and online pieces and I know her input and directions caused them to have a greater response rate. Thanks, Shannon!”

Julianna McWilliams
Director of Development, World Relief